Shipping & Refund Policy
Processing Time
Orders are typically processed and shipped within 1-3 business days after payment confirmation, excluding weekends and holidays.
Shipping Methods
We offer standard shipping via [Carrier Name] for domestic orders. International orders may be subject to additional shipping charges and longer delivery times.
Shipping Rates
Shipping rates are calculated based on the weight and destination of the package. Customers can view the shipping cost at checkout before finalizing their order.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the delivery status of your package.
Delivery Time
Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times will be provided at checkout.
Shipping Restrictions
We currently only ship to addresses within the [Country/Region]. We do not ship to P.O. boxes or APO/FPO addresses.
Returns
We accept returns of unused and undamaged products within 30 days of delivery. To initiate a return, please contact our customer service team at [contact email/phone number] to obtain a Return Merchandise Authorization (RMA) number.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 5-7 business days.
Exchanges
We do not offer exchanges at this time. If you would like to exchange a product, please return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund as soon as possible.